Returns & Exchanges

At Duroflex, we are committed to ensuring you enjoy a restful sleep with our high-quality products. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within the specified trial period.

Return Process

• 1.
  Initiate Request

  Log in to your account or contact our customer support team within the eligible return window to start your request.

• 2.
  Quality Inspection

  Our logistics partner will schedule a visit to inspect the product for any damage, stains, or hygiene concerns to ensure it meets return criteria.

• 3.
  Reverse Pickup

  Once the inspection is successful, we will arrange for a free reverse pickup from your doorstep at a time convenient for you.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes final verification, your refund will be processed to the original payment method within 7-10 business days.