Frequently Asked Questions

Everything you need to know about your sleep and comfort journey.

How do I choose the right mattress for my sleeping style?

We offer a range of mattresses including orthopedic, memory foam, and spring variants. We recommend our Duropedic range for back support or our Energise range for active recovery.

Do you offer a trial period on mattresses?

Yes, we offer a 100-night risk-free trial on select mattress models. If you are not completely satisfied with the comfort, you can initiate a return or exchange within this period.

What are the shipping charges and delivery timelines?

We provide free shipping across most pin codes in India. Standard delivery typically takes 7-10 business days depending on your location and product availability.

How can I track my order status?

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your order directly through the 'My Orders' section on our website.

What is the warranty policy on Duroflex products?

Our mattresses come with a brand warranty ranging from 5 to 10 years, covering manufacturing defects. Accessories like pillows and protectors have specific brand warranty periods mentioned on the product page.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. We also offer No-Cost EMI options for a more affordable shopping experience.